Cross Channel

Cross Channel services describes the consumer services that a retailer provides to ease consumers’ information, communication and travel between its various distribution channels. An excellent journey allows consumers to check for new products online, find the next physical store, check the products’ in-store availability. At advanced retailers, the consumer can make a product reservation (click & reserve), buy online and pick up the product in-store (click & collect) and return items purchased online at the nearest store (buy online & return offline).

Adidas Best Practice Brand Distribution Strategy

Aiming for the world’s most affluent consumers in highly competitive environments: Adidas’ ‘Top City Strategy 2020’ is at halfway, what is best practice and what can you learn for your business?

It’s widely known that consumer markets and brand distribution channels have fundamentally changed over the past 25 years in more ways than anticipated. Fact is, the internet as a brand distribution channel grew from 0 to commonly 8-15% of sales. But far more relevant from a commercial and strategic perspective is that many formerly emerging countries, especially China and countries in the Middle East and Central Europe, grew to 30-40%  of total sales and profits in lifestyle brand distribution.

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