Brand Stores

“Flagship”, “lighthouse”, “high street store”, “community store”, “full price store”, “future store”, “factory outlet”, “concession store”, “outlets”, “brand experience shop”, “neighbourhood store … and many more creative terms exist in the brand lifestyle industry to describe one and the same location: A brand showcase to create a brand experience and generate sales and profits.

We saw far 1.000+ stores from inside, analysed financials of 10.000+ in close to 50 countries of all continents. And we learned over time, there are huge differences about good, bad, profitable or just huge expenses. At the end it all comes down to one important question: How much brand experience do you want to create, and how commercial you want it to be?

In this section, we share a little from our long journey in brand retail, and what differentiates successful stores from the others. Feel free to reach out and share your favourite brand store, your review or where you want us to take a look. We promise, if our travel passes that way, we take a careful look and share our observations.

Engaging Associates: Best Practice Retail Operations at Polo Ralph Lauren

Best Practices, Brand Retail, , ,

Your KPIs, dashboard and performance management are in place, but your retail operations are missing that final touch? This best practice story shows how new technologies can help you win at associate engagement too.

Put yourself in the shoes of a senior vice president of outlet retail for a lifestyle brand in Europe who runs a few stores across several countries. Your stores are commercially successful, and your brand is an anchor tenant for many landlords. But you observe that you could do even better by becoming more engaged in retail operations. Are you tempted to push that old KPI and performance management button to reach your full- and part-time store associates? And, how well has that worked out for you in the past?

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