Let’s Talk About …

In our newest category ‘Let’s Talk About…’, our contributors share insights, tips and tricks that draw on their experience in physical retail concept and design. Articles will cover all aspects of today’s retail landscape, from product to culture, visual merchandising, store design and other topics.

Let’s Talk About Services

Take service experience one step beyond! This installment of our Let’s Talk About series takes a deep dive into service, the second pillar of building a future-proof brand experience.

We all know what service means, right? We all buy things, and we’re all familiar with the customer experience of being handed our purchase in a carrier bag to take home. That’s an example of a basic consumer expectation. (more…)