Most brands are pretty bad at cross channel experience. That was the conclusion I came to during a recent online-offline study tour in London.
Asics, Adidas, New Balance, Nike, and Puma were my main brands of interest. To assess them, I researched cross channel experience best practices of a wide range of brands and retailers, created a scorecard, and built a store assessment app. In late August, I went on a field trip to London to find out how well they performed.